The Benefits, Risks and Effects on Performance of the Outsourcing: A Comparative Study of Seasonal and Permanent Hotels

The aim of the study is to find out whether the benefits, risks and effects on performance of outsourcing and the departments outsourced differ between seasonal and permanent hotels. The instrument used to collect data is questionnaire and the samples consist of 91 hotels. As findings, it was reveal...

Full description

Saved in:
Bibliographic Details
Published in:Procedia, social and behavioral sciences social and behavioral sciences, 2014-01, Vol.109, p.514-521
Main Authors: Yildiz, Sebahattin, Demirel, Zümrüt Hatun
Format: Article
Language:English
Subjects:
hotels,benefits
Outsourcing
risks
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The aim of the study is to find out whether the benefits, risks and effects on performance of outsourcing and the departments outsourced differ between seasonal and permanent hotels. The instrument used to collect data is questionnaire and the samples consist of 91 hotels. As findings, it was revealed that seasonal hotels, compared to permanent hotels, got more benefits and performance, yet the risks experienced by both hotels were not different. Besides, while animation, sauna and fitness, technical maintenance, banquet, laundry and room cleaning are the departments outsourced most widely in seasonal hotels; fumigation, laundry, technical maintenance, security, room cleaning and banquet are the departments outsourced most widely in permanent hotels. Also, while seasonal hotels, compared to permanent hotels, preferred outsourcing more in computing service, animation, sauna and fitness significantly; permanent hotels, compared to seasonal hotels, preferred outsourcing more in security, laundry and fumigation significantly.
ISSN:1877-0428
1877-0428
DOI:10.1016/j.sbspro.2013.12.499