It's not just the victim: Bystanders' emotional and behavioural reactions towards abusive supervision

In this study, we used deonance theory, attribution theory, spillover effects, and power distance to explore how abusive supervision influences bystanders in the hospitality and tourism industry. In-depth semi-structured interviews revealed an integrated representation of bystanders' emotional...

Full description

Saved in:
Bibliographic Details
Published in:Tourism management (1982) 2022-08, Vol.91, p.104506, Article 104506
Main Authors: Yu, Yitong, Li, Yanning, Xu, Shi (Tracy), Li, Gang
Format: Article
Language:English
Subjects:
Abusive supervision
Attribution theory
Bystander
China
Power distance
Spillover effects
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:In this study, we used deonance theory, attribution theory, spillover effects, and power distance to explore how abusive supervision influences bystanders in the hospitality and tourism industry. In-depth semi-structured interviews revealed an integrated representation of bystanders' emotional and behavioural reactions, ranging from negative emotions to unconcerned and exclusionary feelings, from supportive behaviours to avoidance, gossip, and learning behaviours. We also identified important factors influencing these emotional and behavioural reactions such as trust, power distance, social-cultural context, the tourism and hospitality context, victims' spillover, and bystanders' attribution. This study is one of the first to investigate the influence of abusive supervision from a bystander's perspective. Thus, the findings provide a novel perspective for assessing and understanding abusive supervision through a critical and comprehensive theoretical lens.
ISSN:0261-5177
1879-3193
DOI:10.1016/j.tourman.2022.104506