How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination

This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services - IT outsourcing and offshoring. An exploratory study is undertaken of Indian companies providing complex process-oriented offshore IT services to their global c...

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Bibliographic Details
Published in:The Service industries journal 2012-03, Vol.32 (4), p.531-550
Main Authors: Holzweber, Markus, Mattsson, Jan, Chadee, Doren, Raman, Revti
Format: Article
Language:English
Subjects:
Business services
Coordination
dynamic capabilities
Information technology
management
Management theory
offshoring
Outsourcing
services
strategy
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Summary:This study examines key issues and effects of capability management on a fast-growing area of knowledge-intensive global business services - IT outsourcing and offshoring. An exploratory study is undertaken of Indian companies providing complex process-oriented offshore IT services to their global customers. The analysis of the data related to the service provider side shows that developing dynamic capabilities is strongly driven by management and top-clients and results in the development of business processes and in establishing a strategic partnership with the client organization. Key findings are that information exchange and coordination are the key to a leveraging firm performance.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2011.596530