Productivity, efficiency and its determinant factors in hotels

This study assesses the total factor productivity, efficiency and its determinants in the hotel sector in the period 1999-2007, with the objective to analyze the management implications of these outcomes. The results show improvements in productivity due to innovation, with significant differences d...

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Bibliographic Details
Published in:The Service industries journal 2014-03, Vol.34 (4), p.354-372
Main Authors: De Jorge, Justo, Suárez, Cristina
Format: Article
Language:English
Subjects:
Discriminant analysis
Efficiency
Historical analysis
Hotels & motels
innovation
Productivity
Studies
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Summary:This study assesses the total factor productivity, efficiency and its determinants in the hotel sector in the period 1999-2007, with the objective to analyze the management implications of these outcomes. The results show improvements in productivity due to innovation, with significant differences due to the geographic location, and a decrease in efficiency explained in terms of adaptation to supply. There are several factors determining the efficient leading hotels. First, the concentration market share to achieve efficiency gains. Second, a curvilinear (U) shape between efficiency and size of the hotel. Third, a higher degree of organizational autonomy is positively related to efficiency, but negatively related to the commitment to quality.
ISSN:0264-2069
1743-9507
DOI:10.1080/02642069.2013.778977