Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM): Development and Psychometric Evaluation

This study aimed to develop and psychometrically test an instrument for measuring patient-perceived satisfaction with community-based case management services in Korea. The study was conducted in 4 phases: Phase I, development of the instrument; Phase II, pilot testing of the instrument; Phase III,...

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Bibliographic Details
Published in:Journal of community health nursing 2017-01, Vol.34 (1), p.32-45
Main Authors: Park, Claire Su-Yeon, Yoon, Saunjoo L., Yun, Soon-Nyung, Park, Eunok
Format: Article
Language:English
Subjects:
Advocacy
Aged
Case management
Case Management - standards
Communication skills
Communities
community health nursing
Community Health Nursing - standards
Community-based programs
Conversion
Female
Health care industry
Humans
instrument development
Lifestyles
Male
Management services
Measuring instruments
Middle Aged
Nursing
Patient Satisfaction
Psychometrics
Quantitative psychology
Referral and Consultation
Reliability
Reproducibility of Results
Republic of Korea
Risk analysis
Risk factors
Surveys and Questionnaires
Treatment Outcome
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Description
Summary:This study aimed to develop and psychometrically test an instrument for measuring patient-perceived satisfaction with community-based case management services in Korea. The study was conducted in 4 phases: Phase I, development of the instrument; Phase II, pilot testing of the instrument; Phase III, a large-scale study to test reliability and validity; and Phase IV, conversion of the new instrument from Korean to English. The new instrument was determined to have six factors-advocacy of case manager, outcome of care, communication skills, practice of a healthy lifestyle, referral, and recognition of risk factors-and also shown to be reliable.
ISSN:0737-0016
1532-7655
DOI:10.1080/07370016.2017.1260987