Reflection and Analysis of How Pharmacy Students Learn to Communicate About Medication Errors

Medication errors are a serious and costly problem. This study focuses on the socialization of pharmacy students regarding medication errors. The qualitative interview protocol contained 28 questions on topics such as communication-related medication errors and training on how to handle medication e...

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Bibliographic Details
Published in:Health communication 2009-06, Vol.24 (4), p.351-360
Main Authors: Noland, Carey M., Rickles, Nathaniel M.
Format: Article
Language:English
Subjects:
College students
Communication
Critical incidents
Female
Humans
Interviews as Topic
Learning
Male
Medical errors
Medication Errors
Mistakes
New England
Pharmacists
Pharmacy
Prevention
Socialization
Students, Pharmacy - psychology
Studies
Talking
Truth Disclosure
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Summary:Medication errors are a serious and costly problem. This study focuses on the socialization of pharmacy students regarding medication errors. The qualitative interview protocol contained 28 questions on topics such as communication-related medication errors and training on how to handle medication errors. In-depth interviews were conducted with 44 students enrolled in a 6-year entry-level pharmacy program. Five main themes emerged regarding medication errors and communication: (a) pressure to be perfect, (b) feeling comfortable talking about mistakes, (c) assuming and communicating responsibility for mistakes, (d) learning how processes can contribute to errors and their prevention, and (e) inadequate and inconsistent training on how to handle medication errors. Study results indicate that pharmacy students experience both incomplete and inconsistent socialization to the role of communication in medication errors and in their prevention.
ISSN:1041-0236
1532-7027
DOI:10.1080/10410230902889399