Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research

Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media before, during, or after these events. The field of research that these studies fall under is called crisis informat...

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Bibliographic Details
Published in:International journal of human-computer interaction 2018-04, Vol.34 (4), p.280-294
Main Authors: Reuter, Christian, Hughes, Amanda Lee, Kaufhold, Marc-André
Format: Article
Language:English
Subjects:
Communications technology
Digital media
Human-computer interaction
Informatics
Information technology
Management of crises
Social networks
Terrorism
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Summary:Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events has greatly increased and many studies have concentrated on the use of ICT and social media before, during, or after these events. The field of research that these studies fall under is called crisis informatics. In this article, we evaluate and analyze crisis informatics research by looking at case studies of social media use in emergencies, outlining the types of research found in crisis informatics, and expounding upon the forms of interaction that have been researched. Finally, we summarize the achievements from a human-computer interaction perspective and outline trends and challenges for future research.
ISSN:1044-7318
1532-7590
1044-7318
DOI:10.1080/10447318.2018.1427832