Providing knowledge recommendations: an approach for informal electronic mentoring

The use of Web 2.0 technologies for knowledge management is invading the corporate sphere. The Web 2.0 is the most adopted knowledge transfer tool within knowledge intensive firms and is starting to be used for mentoring. This paper presents IM-TAG, a Web 2.0 tool, based on semantic technologies, fo...

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Bibliographic Details
Published in:Interactive learning environments 2014-03, Vol.22 (2), p.221-240
Main Authors: Colomo-Palacios, Ricardo, Casado-Lumbreras, Cristina, Soto-Acosta, Pedro, Misra, Sanjay
Format: Article
Language:English
Subjects:
Business
Case Studies
Competence
Computer Mediated Communication
Documentation
Educational Technology
Electronic Publishing
informal mentoring
Interactive learning
Internet
knowledge recommendations
mentoring
Mentors
organizational culture
Program Evaluation
Semantics
Social Networks
Technology Uses in Education
Training
Web 2.0 Technologies
web content analysis
Web Sites
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Summary:The use of Web 2.0 technologies for knowledge management is invading the corporate sphere. The Web 2.0 is the most adopted knowledge transfer tool within knowledge intensive firms and is starting to be used for mentoring. This paper presents IM-TAG, a Web 2.0 tool, based on semantic technologies, for informal mentoring. The tool offers recommendations of mentoring contents built upon personal competencies of the mentee, combined with content and opinion tagging. To validate the tool, a case study comparing recommendations from the IM-TAG and a group of experts was conducted. Results show that the accuracy of IM-TAG's recommendations is notable and satisfactory. The main conclusions of this research may be valuable to organizations immersed in mentoring programs.
ISSN:1049-4820
1744-5191
DOI:10.1080/10494820.2012.745430