The Micro-skills of Collective Communication Design Work: An Academic Team's Development of Sensebreaking Messages

This case study documents how an academic team of mathematicians engaged in collective communication design work (CCDW) in order to improve how they communicated a process innovation to student stakeholders. The study, supported by interviews and observations, explains how team members worked togeth...

Full description

Saved in:
Bibliographic Details
Published in:Communication studies 2020-03, Vol.71 (2), p.295-314
Main Authors: Austin, Jasmine T., Wallace, Brittney S., Gilmore, Britney N., Bisel, Ryan S.
Format: Article
Language:English
Subjects:
Academic discourse
College students
Communication design
Interpersonal communication
math redesign
process innovation
sensebreak
team learning
Verbal communication
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This case study documents how an academic team of mathematicians engaged in collective communication design work (CCDW) in order to improve how they communicated a process innovation to student stakeholders. The study, supported by interviews and observations, explains how team members worked together to develop structural and verbal strategies for sensebreaking student stakeholders' preconceived notions about how college-level math should be taught and learned. Findings identified two micro-skills, which were especially useful for CCDW on verbal communication: The ephemeral and situated nature of verbal communication means that communication innovations have to be recounted to the team - labeled backstage recounted piloting - and then later personalized by team members in their own spontaneous and ongoing flow of talk - labeled frontstage personalized mimicry.
ISSN:1051-0974
1745-1035
DOI:10.1080/10510974.2020.1722720