What makes a destination smart? an intelligence-oriented approach to conceptualizing destination smartness

Drawing on teleology, this study aims to conceptualize destination smartness from a tourist perspective by identifying what intelligences a "smart" destination has executed. Thematic analysis of 25 interviews with experienced "smart tourists" unveiled a hierarchical framework of...

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Bibliographic Details
Published in:Journal of travel & tourism marketing 2022-05, Vol.39 (4), p.448-464
Main Authors: Au, Wai Ching Wilson, Tsang, Nelson K. F.
Format: Article
Language:English
Subjects:
destination personification
destination smartness
intellectual ability
intelligence
smart destination
Smart tourism
smartness design
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Summary:Drawing on teleology, this study aims to conceptualize destination smartness from a tourist perspective by identifying what intelligences a "smart" destination has executed. Thematic analysis of 25 interviews with experienced "smart tourists" unveiled a hierarchical framework of destination smartness, visualizing the components of destination smartness as seen by tourists. Eight identified intelligences were then situated within a 2 (crystalized development path-fluid development path) × 2 (task-oriented focus-interaction-oriented focus) × 2 (active service provision-passive service provision) plane. This study also lays a theoretical foundation for future studies and provides practical implications for the development of smart tourism.
ISSN:1054-8408
1540-7306
DOI:10.1080/10548408.2022.2116627