The evolution of social media and its impact on organizations and leaders

• Published in: Journal of organizational computing and electronic commerce 2018-07, Vol.28 (3), p.173-192
• Main Authors: Candace Deans, Penny, Miller Tretola, Betsy Jane
• Format: Article
• Language: English
• Subjects: Business; chief information officer; chief marketing officer; CIO; CMO; Digital media; Evolution; governance; Information technology; Leadership; Marketing; marketing technology; Media; Social media; social media strategy; Social networks
• ISSN: 1091-9392; 1532-7744
• DOI: 10.1080/10919392.2018.1484597

This paper examines organizational impacts of social media on Fortune 100 companies over a 5-year period (2011-2016). Specifically, the study focuses on three broad areas of social media impact: (1) the adoption of social media platforms across industries and business models from 2011 to 2016, (2) the influence of social media adoption on the roles of the chief information officer (CIO) and chief marketing officer (CMO) and their changing relationships in companies over this time frame, and (3) the impact of social media on company strategy, governance, and the IT (information technology) and marketing functions. The results support the contention that the CMO role has evolved to meet the technology needs of the marketing function and that the relationship between the CMO and CIO has taken on greater importance. In most Fortune 100 companies in 2016, social media has transitioned to ownership by the marketing department and the CMO provides leadership for social media strategy while working closely with the CIO. This study contributes to a better understanding of the established role of social media in companies, governance structures, and the evolving roles of both the CIO and CMO in relation to social media trends. The study integrates the IT and marketing literature to provide an agenda for future work that builds on theory and establishes an ongoing cohesive research agenda.