Business Process Management: Use of Simulation in the Public Sector

Methods and techniques of business process management as known in the private sector are being used more and more in the public sector. This paper demonstrates their applicability to systems where the human factor is more important. It describes a case study of filling unoccupied capacities in an ol...

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Bibliographic Details
Published in:Ekonomska istraživanja 2011-01, Vol.24 (1), p.95-106
Main Authors: Pecek, Bojan, Kovacic, Andrej
Format: Article
Language:English
Subjects:
IGrafx
Modeliranje
Modelling
Public administration management
Simulacija
Simulation
Upravljanje javnom administracijom
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Summary:Methods and techniques of business process management as known in the private sector are being used more and more in the public sector. This paper demonstrates their applicability to systems where the human factor is more important. It describes a case study of filling unoccupied capacities in an old people's home. The simulation techniques are used as a replacement for the exact deterministic planning. Our research shows that by using the simulation it is possible to predict the effects of the renovation and the duration of the processes and bottlenecks and to thereby avoid bad decisions.
ISSN:1331-677X
1848-9664
DOI:10.1080/1331677X.2011.11517447