Learning to build quality business relationships in export markets: evidence from Vietnamese exporters

A firm's competitive advantage can be created through keeping long-term relationships with customers. To achieve successful long-term relationships, partners have to develop and maintain quality relationships with each other, especially in international markets. In this study, we examine the ro...

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Bibliographic Details
Published in:Asia Pacific business review 2010-01, Vol.16 (1-2), p.203-220
Main Authors: Nguyen, Trang T.M., Nguyen, Tho D.
Format: Article
Language:English
Subjects:
Business conditions
Business networks
Business organization
Business studies
Competitive advantage
Ethnocentrism
Export promotion
Export-import trade
exporter ethnocentrism
Exporters
Exports
International business enterprises
Learning
learning orientation
Network analysis
Organizational behaviour
relationship quality
Studies
Transition economies
Vietnam
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Summary:A firm's competitive advantage can be created through keeping long-term relationships with customers. To achieve successful long-term relationships, partners have to develop and maintain quality relationships with each other, especially in international markets. In this study, we examine the role of learning orientation in relationship quality between exporters in a transition economy, Vietnam, and their foreign importers. We also investigate the mediating role of exporter ethnocentrism. A test based on a random sample of 297 exporters in Vietnam indicates that learning orientation is a key factor that assists exporters in building quality relationships with their importers. In addition, learning orientation lessens the degree of exporter ethnocentrism, a behaviour which prohibits exporters to build quality relationships with their importers.
ISSN:1360-2381
1743-792X
DOI:10.1080/13602380802280009