Technostress from mobile communication and its impact on quality of life and productivity

• Published in: Total quality management & business excellence 2016-07, Vol.27 (7-8), p.775-790
• Main Authors: Lee, Sae Bom, Lee, Sang Chul, Suh, Yung Ho
• Format: Article
• Language: English
• Subjects: Communication; Mobile communications networks; mobile instant messenger; Productivity; Quality of life; strain; stressor; technostress; Working hours
• ISSN: 1478-3363; 1478-3371
• DOI: 10.1080/14783363.2016.1187998

Information communication technology contains both a positive and negative side. This study investigates the negative side such as induced stress and its impacts on the productivity and quality of life of business workers. This study contributes to this area of research by focusing on social interactions and personal life after work hours in understanding the phenomenon of technostress. This study examines how social interaction stressors and personal life stressors are related to use of mobile instant messenger after work hours. The related strain is regarded as having a negative influence on productivity and quality of life. A model was proposed and tested using a web-based and offline (face-to-face) survey was employed. Confirmatory factor analysis and structural equation model analysis were implemented in AMOS 18.0. The study found that social insecurity, invasion of life, and work-home conflict had a positive relation with perceived strain, which in turn had a negative effect on life satisfaction. On the other hand, perceived strain positively affected productivity. Conclusively, this study developed a model for technostress from mobile communication and empirically tested the validity of the proposed model.