An empirical exploration of quality management practices and firm performance from Chinese manufacturing industry

• Published in: Total quality management & business excellence 2021-11, Vol.32 (15-16), p.1694-1712
• Main Authors: Liu, Huiming, Wu, Su, Zhong, Chongwen, Liu, Ying
• Format: Article
• Language: English
• Subjects: Awards & honors; Certification; Financial performance; operational performance; quality awards; Quality management
• ISSN: 1478-3363; 1478-3371
• DOI: 10.1080/14783363.2020.1769474

In light of the growing demand for quality certifications, quality management practices have become crucial in the quest for profitability and market share. To date, the research into the firm performance of quality management is very limited. This paper aims to investigate the effects of quality management practices on the operational and financial performance. An event study methodology describing the year-to-year and cumulative effects of quality awards is developed. The data were collected from a sample of 148 Chinese manufacturing companies that won Chinese national and provincial quality awards. The results indicate that while quality award winners have advantages in terms of their profitability and operating efficiency, their sales growth is not improved as expected. In terms of innovation capability, award winners strongly underperform compared with their counterparts. This study also highlights that the positive impact on profitability may disappear after the certification and that the most significantly positive stimulus occurs in the certification year. This study provides evidence that quality certification cannot assure companies of competitive advantages. It also enlightens managers regarding the existence of obstacles from quality management systems to business performance.