Information Technology, Adaptation and Innovation in Nonprofit Human Service Organizations

This report examines how two measures of performance-adaptation and innovation-can be predicted by the use of digital communication. It suggests that information technology in nonprofits offers strong leverage for adaptation but not for innovation. This suggests that (a) the two measures are dissimi...

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Bibliographic Details
Published in:Journal of technology in human services 2009-07, Vol.27 (3), p.227-234
Main Author: Mano, Rita S.
Format: Article
Language:English
Subjects:
Adaptation
Communication
Human Service Organizations
Information Technology
Innovation
Innovations
Leverage
Nonprofit making organizations
Organizational Effectiveness
organizational innovation
Services
Social services agencies
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Summary:This report examines how two measures of performance-adaptation and innovation-can be predicted by the use of digital communication. It suggests that information technology in nonprofits offers strong leverage for adaptation but not for innovation. This suggests that (a) the two measures are dissimilar in both their nature and their relevance to organizational performance in nonprofit settings, (b) that service organizations are more likely to use information technology for adapting to change, and (c) it is probable that large and well-founded organizations will use IT for establishing innovations.
ISSN:1522-8835
1522-8991
DOI:10.1080/15228830903093239