Exploring the Culture of Food Safety: The Role of Organizational Influencers in Motivating Employees' Safe Food-Handling Practices

The role of organizational influencers on foodservice employees' motivation to follow safe handling practices was explored. Data were collected from 311 employees with no supervisory responsibilities working in commercial and non-commercial foodservices. Employees identified level of agreement...

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Bibliographic Details
Published in:Journal of quality assurance in hospitality & tourism 2013-10, Vol.14 (4), p.321-343
Main Authors: Abidin, Ungku Fatimah Ungku Zainal, Arendt, Susan W., Strohbehn, Catherine H.
Format: Article
Language:English
Subjects:
commercial and non-commercial operation
Corporate culture
Employees
Food safety
Food service
Food service industry
foodservice
Motivation
organization
Responsibilities
safe food-handling practices
Studies
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Summary:The role of organizational influencers on foodservice employees' motivation to follow safe handling practices was explored. Data were collected from 311 employees with no supervisory responsibilities working in commercial and non-commercial foodservices. Employees identified level of agreement with eight organizational influencers that motivate them to follow safe food-handling practices. Data were analyzed to determine if differences in motivation by influencers existed among employees with different demographic characteristics. Age, years of foodservice experience and work status impacted motivations of both commercial and non-commercial employees. Future research could test a comprehensive measure of organizational influencers on employees' safe food-handling practices.
ISSN:1528-008X
1528-0098
DOI:10.1080/1528008X.2013.802587