A Survey of Technology Used to Conduct Virtual Research Consultations in Academic Libraries

Researchers surveyed academic librarians to determine current software and practices used in synchronous virtual research consultations. The survey findings identified the top software products currently used by respondents for virtual research consultations. Through open-ended comments, it became c...

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Bibliographic Details
Published in:Journal of library & information services in distance learning 2019-07, Vol.13 (3), p.245-261
Main Authors: Maddox, Jennifer, Stanfield, Leigh
Format: Article
Language:English
Subjects:
Academic Libraries
Asynchronous Communication
Computer Mediated Communication
Computer Software
Distance learning
Information Seeking
Librarians
Library Services
Online reference work
Reference interview
Reference Services
research consultations
Software
survey
Synchronous Communication
Technology Uses in Education
virtual reference
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Summary:Researchers surveyed academic librarians to determine current software and practices used in synchronous virtual research consultations. The survey findings identified the top software products currently used by respondents for virtual research consultations. Through open-ended comments, it became clear that libraries are not tied to one particular product, but are remaining flexible by offering multiple platforms for virtual research consultations.
ISSN:1533-290X
1533-2918
DOI:10.1080/1533290X.2018.1555567