Walk-In Triage Systems in University Counseling Centers

To meet the complex mental health needs of students, some university counseling centers (UCCs) have implemented walk-in triage intake systems, which have not yet been empirically investigated. This study compared client and clinician differences (N = 5564) between a traditional scheduled intake syst...

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Bibliographic Details
Published in:Journal of college student psychotherapy 2017-01, Vol.31 (1), p.71-89
Main Authors: Shaffer, Katharine S., Love, Michael M., Chapman, Kelsey M., Horn, Angela J., Haak, Patricia P., Shen, Claire Y. W.
Format: Article
Language:English
Subjects:
Attendance
Caseloads
Clinical intake systems
college student mental health
College students
Comparative Analysis
Counseling
Counseling Services
Differences
Graduate Students
Guidance Centers
Health needs
School Counseling
School Counselors
Severity
Statistical Analysis
Student health services
Symptoms (Individual Disorders)
Triage
Undergraduate Students
university and college counseling centers
walk-in-triage systems
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Summary:To meet the complex mental health needs of students, some university counseling centers (UCCs) have implemented walk-in triage intake systems, which have not yet been empirically investigated. This study compared client and clinician differences (N = 5564) between a traditional scheduled intake system (Year 1) and a walk-in triage system (Year 2) at a large, southeastern UCC. Results showed a significant increase in clients' attendance rates and clinicians' caseloads, a significant decrease in no-show rates, and no change in students' symptom severity at intake between Years 1 and 2. Clinicians' number of scheduled appointments were unchanged, indicating that clinicians were already at maximum capacity for appointments in Year 1. Results are discussed in terms of the benefits and challenges that walk-in triage systems present to students, universities, and UCCs.
ISSN:8756-8225
1540-4730
DOI:10.1080/87568225.2016.1254005