Loading…

Improving Management Through Worker Evaluations: Evidence from Auto Manufacturing

Abstract Using a randomized experiment with an automobile manufacturing firm in China, we measure the effects of letting workers evaluate their managers on worker and firm outcomes. In the treatment teams, workers evaluate their managers monthly. We find that providing feedback leads to significant...

Full description

Saved in:
Bibliographic Details
Published in:The Quarterly journal of economics 2022-11, Vol.137 (4), p.2459-2497
Main Authors: Cai, Jing, Wang, Shing-Yi
Format: Article
Language:English
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Abstract Using a randomized experiment with an automobile manufacturing firm in China, we measure the effects of letting workers evaluate their managers on worker and firm outcomes. In the treatment teams, workers evaluate their managers monthly. We find that providing feedback leads to significant reductions in worker turnover and increases in team-level productivity. In addition, workers report higher levels of happiness and well-being. The evidence suggests that these results are driven by learning by managers, leading to changes in their behavior and an overall better relationship between managers and workers.
ISSN:0033-5533
1531-4650
DOI:10.1093/qje/qjac019