An integrative framework for supplier relationship management

Purpose - There have been many studies on topics related to supplier relationship management (SRM), namely purchasing strategy, supplier selection and development, and collaboration with suppliers. However, these studies have not suggested a solution based on an integrative concept, as they focus on...

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Bibliographic Details
Published in:Industrial management + data systems 2010-04, Vol.110 (4), p.495-515
Main Authors: Park, Jongkyung, Shin, Kitae, Chang, Tai-Woo, Park, Jinwoo
Format: Article
Language:English
Subjects:
Buyerseller relationships
Collaboration
Decision making
Enterprise resource planning
Manufacturing
Mathematical programming
Organization theory
Product development
Purchasing
Studies
Supplier relations
Suppliers
Supply chain management
System theory
Vendor supplier relations
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Summary:Purpose - There have been many studies on topics related to supplier relationship management (SRM), namely purchasing strategy, supplier selection and development, and collaboration with suppliers. However, these studies have not suggested a solution based on an integrative concept, as they focus only on domain-specific problems. To overcome this limitation, the purpose of this present paper is to suggest a framework for an integrative SRM system by analyzing comprehensive approaches to overall SRM functions.Design methodology approach - The paper reviewed and analyzed studies related to SRM from an integrative viewpoint, proposed a framework for an integrative SRM system, and performed a case study based on the analytical hierarchy process with a field survey.Findings - The paper expects that the proposed framework can play a major role in enhancing the efficiency and effectiveness of SRM by adopting an integrative concept because the functions of SRM are highly interrelated. Furthermore, it verifies the applicability of the framework via a case study.Research limitations implications - Not many approaches are available for organizing evaluators or evaluation sheets, which are used for selecting criteria, providing weight, and evaluating supplier performance, that can secure objectivity of the evaluation; thus, when applying this framework to the industry, special consideration is needed.Practical implications - The proposed framework allows the purchasing members to scrutinize key features of SRM before and during the SRM system operation.Originality value - The paper provides useful knowledge about the role of SRM systems by holistically approaching SRM-related processes while suggesting criteria and recommendations to a purchasing manager.
ISSN:0263-5577
1758-5783
DOI:10.1108/02635571011038990