An integrated service recovery system (ISRS): Influence on knowledge‐intensive business services performance

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Bibliographic Details
Published in:European journal of marketing 2013-01, Vol.47 (5/6), p.934-963
Main Authors: Leticia Santos‐Vijande, María, María Díaz‐Martín, Ana, Suárez‐Álvarez, Leticia, Belén del Río‐Lanza, Ana
Format: Article
Language:English
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ISSN:0309-0566
DOI:10.1108/03090561311306994