Sustaining total quality management: what are the key issues?

From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human...

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Bibliographic Details
Published in:TQM magazine 1997-10, Vol.9 (5), p.372-380
Main Authors: Dale, B.G, Boaden, R.J, Wilcox, M, McQuater, R.E
Format: Article
Language:English
Subjects:
Business
Categories
Competitive advantage
Corporate culture
Employee retention
Employees
Environmental audits
Internal customers
Manufacturers
Manufacturing
Organization theory
Organizations
Physical sciences
Quality improvement
Quality management
Recruitment
Resource management
Sustaining
Total quality
Total quality management
Work environment
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Summary:From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human resources management, industrial relations and the labour process. They have been grouped into a five-part categorization of internal external environment, management style, policies, organization structure, and the process of change and configured into a TQM sustaining audit tool. Describes, in brief, these categories and issues and presents some of the findings from their examination, using the audit tool, at six manufacturing sites.
ISSN:0954-478X
1754-2731
1758-6887
1754-274X
DOI:10.1108/09544789710178668