Human resources issues facing the hotel and travel industry in China

There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is...

Full description

Saved in:
Bibliographic Details
Published in:International journal of contemporary hospitality management 2004-12, Vol.16 (7), p.424-428
Main Authors: Qiu Zhang, Hanqin, Wu, Ellen
Format: Article
Language:English
Subjects:
Appointments & personnel changes
Career advancement
Career development planning
Careers
China
Education
Education and training
Employee turnover
Employees
Executives
Higher education
Hotel and catering industry
Hotels & motels
Human resource management
Human resources
Retention
Studies
Succession planning
Supervisors
Tourism
Tourism management
Training
Travel agencies
Travel industry
Work environment
Citations: Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:There are many human resource challenges facing China's hotel and tourism industry. The key issues are: the lack of qualified staff at both operational and managerial levels, high staff turnover rates, the unwillingness of university graduates to enter the industry, and the gap between what is taught in school and college and the realities of the industry itself. The aim here is to explore these issues by interviewing industry executives and academics and via the authors' own experiences of teaching and research in China. It is hoped that these issues will be noted by the Chinese government and by industry leaders, and academics, as it will take a collaborative effort to address them.
ISSN:0959-6119
1757-1049
DOI:10.1108/09596110410559122