A model for Web-based information systems in e-retailing

Successful Web-based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions and strategy. However, the design and development of a WIS may include many business, technology and user challenges. Understanding and fulfilling the c...

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Bibliographic Details
Published in:Internet research 2001-01, Vol.11 (4), p.310-321
Main Authors: Wang, Fang, Head, Milena M.
Format: Article
Language:English
Subjects:
Business
Business to business commerce
Computer Oriented Programs
Connectivity
Consumers
Customer Services
Customers
Design
Electronic Commerce
Extranets
Futures (of Society)
Guidelines
Information Systems
Interfaces
Internet
Intranets
Investigations
Literature reviews
Management information systems
Marketing
Multimedia
Research Needs
Retail stores
Retailing
Shopping
Studies
Virtual communities
Web browsers
World Wide Web
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Summary:Successful Web-based information systems (WIS) are critical for electronic retailers to attract and retain consumers and deliver business functions and strategy. However, the design and development of a WIS may include many business, technology and user challenges. Understanding and fulfilling the critical requirements of these challenges will determine the success of a WIS commercial application. In this paper, we present an abstract model for WIS design in e-retailing. Unlike previous WIS research, this model offers an integrated and overall view, where four interconnected layers are investigated: business determinants; WIS; business interface; and users customers. Through our discussion of this model, we provide researchers with a better understanding of WIS issues requiring further investigation, and provide practitioners with a foundation to understand WIS requirements and features for success.
ISSN:1066-2243
2054-5657
DOI:10.1108/10662240110402768