Who and what messages are more suitable for health ads: the combined influence of endorsers and message framing on visual attention and ad effectiveness

• Published in: Aslib journal of information management 2024-04, Vol.76 (3), p.477-497
• Main Author: Hsu, Chiung-Wen
• Format: Article
• Language: English
• Subjects: Attitudes; Celebrities; Cognition & reasoning; Communication; Consumers; Credibility; Data processing; Decision making; Effectiveness; Endorsements; Eye movements; Factorial design; Health behavior; Health care; Information processing; Messages; Public health; Recall
• ISSN: 2050-3806; 1758-3748
• DOI: 10.1108/AJIM-03-2022-0108

PurposeThe author examined effects of endorser type and message framing on visual attention and ad effectiveness in health ads, including the moderator of involvement. This paper aims to discuss this issue.Design/methodology/approachAn experiment was conducted with a 2 (celebrity vs. expert) × 2 (positive vs. negative framing) between-subject factorial design. Eye-tracking measured visual attention and a questionnaire measured ad effectiveness and product involvement.FindingsExperimental data from 78 responses showed no vampire effect in the health advertisements. Celebrity endorsement with negative message framing received more attention and had less ad recall than that with positive message framing. Negative and positive message framing attracted the same amount of attention and ad recall in the expert endorsement condition. High involvement participants paid more attention to the ad message with the expert than that with the celebrity, but ad recall was not significantly increased. Low involvement participants exhibited the same attention to the ad message with the expert and with the celebrity, but had greater recall of the ad message with the expert. Visual attention to the endorser was associated with ad attitude but not with ad recall. Ad attitude impacted behavioral intention.Originality/valueStudies examining influences of celebrity and message framing on ad effectiveness have focused on the response to advertising stimuli, not the information process. The author provides empirical evidence of the viewers' information processing of endorsers and health messages, and its relationship with ad effectiveness. The study contributes to the literature by combining endorser and message framing in health ads to promote public health communication from the information processing perspective.