Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

• Published in: Aslib journal of information management 2020-11, Vol.72 (6), p.979-997
• Main Authors: Soltani-Nejad, Nima, Taheri-Azad, Fatemeh, Zarei-Maram, Nayereh, Saberi, Mohammad Karim
• Format: Article
• Language: English
• Subjects: Access to information; Affinity; Brand loyalty; Data analysis; Digital libraries; Digital systems; Information resources; Information sources; Information systems; Information technology; Libraries; Library users; Online instruction; Perceptions; Quality of service; Random sampling; Success; Technology Acceptance Model; Technology adoption; Technology utilization; Usability; User satisfaction
• ISSN: 2050-3806; 1758-3748
• DOI: 10.1108/AJIM-04-2020-0099

PurposeThe primary objective of the present study was to design and develop a model to identify the antecedents and consequences of user satisfaction with digital libraries.Design/methodology/approachThe theoretical framework of this study was based on information system success theory, technology acceptance model (TAM), media affinity theory, satisfaction-loyalty theory and engagement theory. In so doing, eight hypothesized relationships were formulated to develop the conceptual model. The study approach was quantitative. Using simple random sampling technique, a total of 409 Iranian students participated in the study and responded to the survey. Descriptive and inferential data analysis was also performed using SPSS and SmartPLS3 software.FindingsThe results showed that the generic usability of digital library and the quality of digital resources could be used as a functional theoretical framework to predict and understand the factors contributing to user satisfaction in the domain of digital library. Increasing user satisfaction with digital library may have implications including recommending the digital library to others, the digital library reusing as well as the digital library engaging and integrating with them. It should be noted that system quality, service quality, and information quality are important factors in the formation of perceived usefulness, perceived ease of use, and digital libraries' affinity.Originality/valueThis study is the first attempt to empirically evaluate the antecedents and consequences of the user satisfaction with digital library presenting a new model. The model presented in this study can be used in future research as well. Also, this study has eloquently expanded the theories of user satisfaction with digital libraries.