TOTAL QUALITY MANAGEMENT AND ISO 9000

Suggests that, with quality being vital to maintaining a competitive edge, total quality management and the international quality management standard, ISO 9000, are of increasing importance. Aims to find out what is so special about TQM and ISO 9000 and why it is necessary for organizations to acqui...

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Bibliographic Details
Published in:Training for quality 1993-12, Vol.1 (2)
Main Author: Ho, Samuel K.M
Format: Article
Language:English
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Summary:Suggests that, with quality being vital to maintaining a competitive edge, total quality management and the international quality management standard, ISO 9000, are of increasing importance. Aims to find out what is so special about TQM and ISO 9000 and why it is necessary for organizations to acquire them. Summarizes current thinking and developments in this area; discusses the relationships between TQM and ISO 9000; finally, suggests a framework for implementing either scheme.
ISSN:0968-4875
1758-6895
DOI:10.1108/EUM0000000002991