The influence of relational competencies on supply chain resilience: a relational view

Purpose – The purpose of this research is to explore the resilience domain, which is important in the field of supply chain management; it investigates the effects relational competencies have for resilience and the effect resilience, in turn, has on a supply chain ' s customer value. Design/me...

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Bibliographic Details
Published in:International journal of physical distribution & logistics management 2013-05, Vol.43 (4), p.300-320
Main Authors: Wieland, Andreas, Wallenburg, Carl Marcus
Format: Article
Language:English
Subjects:
Chains
Communication
Competitive advantage
Construction
Cooperation
Defective products
Distribution management & systems
Foundations
Influence
Logistics
Management science & operations
Mathematical analysis
Operations management
Resilience
Robustness
Structural equation modeling
Studies
Suppliers
Supply chain management
Supply chains
Turbulence
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Summary:Purpose – The purpose of this research is to explore the resilience domain, which is important in the field of supply chain management; it investigates the effects relational competencies have for resilience and the effect resilience, in turn, has on a supply chain ' s customer value. Design/methodology/approach – The research is empirical in nature and employs a confirmatory approach that builds on the relational view as a primary theoretical foundation. It utilizes survey data collected from manufacturing firms from three countries, which is analyzed using structural equation modeling. Findings – It is found that communicative and cooperative relationships have a positive effect on resilience, while integration does not have a significant effect. It is also found that improved resilience, obtained by investing in agility and robustness, enhances a supply chain ' s customer value. Practical implications – Some findings contrast the expectations derived from theory. Particularly, practitioners can learn that integration has a limited role in enhancing resilience. Originality/value – The study distinguishes between a proactive and reactive dimension of resilience: robustness and agility. The relational view serves as the theoretical basis to explain the effects between three types of relational competencies (communication, cooperation, and integration) and the above-mentioned two dimensions of resilience.
ISSN:0960-0035
1758-664X
DOI:10.1108/IJPDLM-08-2012-0243