Artificial intelligence and conversational agent evolution – a cautionary tale of the benefits and pitfalls of advanced technology in education, academic research, and practice

• Published in: Journal of information, communication & ethics in society (Online) communication & ethics in society (Online), 2023-11, Vol.21 (4), p.394-405
• Main Authors: Cain, Curtis C., Buskey, Carlos D., Washington, Gloria J.
• Format: Article
• Language: English
• Subjects: Artificial intelligence; Bias; Online instruction; Teachers
• ISSN: 1477-996X; 1477-996X; 1758-8871
• DOI: 10.1108/JICES-02-2023-0019

Purpose The purpose of this paper is to demonstrate the advancements in artificial intelligence (AI) and conversational agents, emphasizing their potential benefits while also highlighting the need for vigilant monitoring to prevent unethical applications. Design/methodology/approach As AI becomes more prevalent in academia and research, it is crucial to explore ways to ensure ethical usage of the technology and to identify potentially unethical usage. This manuscript uses a popular AI chatbot to write the introduction and parts of the body of a manuscript discussing conversational agents, the ethical usage of chatbots and ethical concerns for academic researchers. Findings The authors reveal which sections were written entirely by the AI using a conversational agent. This serves as a cautionary tale highlighting the importance of ethical considerations for researchers and students when using AI and how educators must be prepared for the increasing prevalence of AI in the academy and industry. Measures to mitigate potential unethical use of this evolving technology are also discussed in the manuscript. Originality/value As conversational agents and chatbots increase in society, it is crucial to understand how they will impact the community and how we can live with technology instead of fighting against it.