When does daily job performance motivate learning behavior? The stimulation of high turnover rate

• Published in: Journal of knowledge management 2022-04, Vol.26 (5), p.1368-1385
• Main Authors: Pu, Xiaoping, Zhang, Guanglei, Tse, Chi-Shing, Feng, Jiaojiao, Tang, Yipeng, Fan, Wei
• Format: Article
• Language: English
• Subjects: Behavior; Competitive advantage; Employee turnover; Job performance; Knowledge; Knowledge management; Learning; Turnover rate
• ISSN: 1367-3270; 1758-7484
• DOI: 10.1108/JKM-03-2021-0242

Purpose This study aims to investigate whether and how a high turnover rate stimulates employees to engage more in learning behavior. Design/methodology/approach Drawing on self-regulation theory, the authors suggest that the motive for employees to engage in learning behavior is to improve themselves. Such a need can be activated when they reflect on themselves and realize the discrepancy between their current selves and desired future selves. The authors argue that the employees’ perceived poor performance at daily work may induce their desire for self-improvement via making the future work selves salient, and in turn engage more in learning behavior. This is particularly so when turnover rate is high because employees may be alert of and concerned more about their own poor performance. In an experience sampling study, the authors obtained evidence for these hypotheses. Findings When turnover rate was high, employees’ poor performance increased salience of future work selves, which in turn facilitated their learning behavior. This relationship was not significant when turnover rate was low. Originality/value Contrary to the typical view that high turnover rate leads to knowledge loss for the companies, the present study findings suggest that it could also serve as a motivational factor facilitating employees’ learning behavior, which is an important way to increase knowledge pool of the companies.