Navigating change: examining the influence of COVID-19 on knowledge-sharing dynamics in family firms within the restaurant and fast-food industry

• Published in: Journal of knowledge management 2024-07, Vol.28 (7), p.1978-1995
• Main Authors: Rezaei, Mojtaba, Gündüz, Cemil, Ghamgui, Nizar, Pironti, Marco, Kliestik, Tomas
• Format: Article
• Language: English
• Subjects: Attitudes; Competition; COVID-19; Delphi method; Employees; Factor analysis; Family owned businesses; Fast food industry; Impact analysis; Knowledge management; Knowledge sharing; Organizational aspects; Restaurants; Supply chains
• ISSN: 1367-3270; 1367-3270; 1758-7484
• DOI: 10.1108/JKM-09-2023-0815

Purpose This study aims to examine the impact of the COVID-19 pandemic on knowledge-sharing drivers in small- and medium-sized family firms within the restaurant and fast-food industry. The pandemic has led to significant changes in business culture and consumer behaviour, accelerating digital transformation, disruptions in global supply chains and emerging new business opportunities. These changes have also influenced knowledge sharing (KS) and its underlying drivers. Design/methodology/approach To address the research objectives, a two-phase study was conducted. In the first phase, an exploratory analysis using the Delphi method was used to identify the essential drivers and factors of KS in family businesses (FBs). This phase aimed to establish a conceptual model for the study. In the second phase, confirmatory factor analysis was conducted to analyse the impact of the COVID-19 pandemic on the identified knowledge-sharing drivers. The study examined both the pre-pandemic and post-pandemic periods to capture the shifts in attitudes towards KS. Findings The findings indicate a significant shift in attitudes towards knowledge-sharing drivers. Before the pandemic, organisational drivers played a central role in KS. However, after the emergence of the pandemic, technological drivers became more prominent. This shift highlights the impact of the COVID-19 pandemic on KS within FB. Originality/value The research contributes to understanding knowledge-sharing in the context of FBs and sheds light on the specific effects of the COVID-19 pandemic on knowledge-sharing drivers. The insights gained from this study can inform strategies and practices aimed at enhancing KS in similar organisational settings.