Information systems strategy in SMEs: critical factors of strategic planning in logistics

Purpose The purpose of this paper is to identify the factors that managers have to take into consideration when they implement the strategic information systems planning (SISP) process to develop information systems (IS) in the logistics sector. Design/methodology/approach Data were collected using...

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Bibliographic Details
Published in:Kybernetes 2020-04, Vol.49 (4), p.1197-1212
Main Authors: Kitsios, Fotis, Kamariotou, Maria, Madas, Michael A, Fouskas, Konstantinos, Manthou, Vicky
Format: Article
Language:English
Subjects:
Algorithms
Decision making
Decision support systems
Efficiency
Factor analysis
Information systems
Information technology
Integrated approach
Inventory
Logistics
Optimization
Payroll costs
Researchers
Strategic information systems
Strategic management
Strategic planning
Strategy
Supply chains
SWOT analysis
Systems planning
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Summary:Purpose The purpose of this paper is to identify the factors that managers have to take into consideration when they implement the strategic information systems planning (SISP) process to develop information systems (IS) in the logistics sector. Design/methodology/approach Data were collected using questionnaires to IS executives in Greek small- and medium-sized enterprises (SMEs) of the logistics sector. Factor analysis is performed on the detailed items of the SISP process constructs. Findings The results of this paper indicate that IS executives do not focus on defining goals, which will be used to improve the operations of the supply chain for the IS development. Both IS executives and managers from the logistics department of each organization should participate in the process of information technology (IT) strategy formulation and implementation. Executives from the logistics department of each organization should be aware of implementing environmental and organizational analysis with greater meticulousness, to identify IT opportunities and apply IT strategy with greater agility rather than now. Practical implications A strategic planning process for IS development in the logistics sector is required to achieve the consistently IS planning objectives. This is an important challenge for executives in SMEs who do not concentrate on implementing a strategic planning process for IS development. Originality/value This paper examines the factors that influence the strategic development of IS in the logistics sector and improve the effectiveness of decision-making regarding the supply chain’s operation.
ISSN:0368-492X
1758-7883
DOI:10.1108/K-10-2018-0546