Impact of human resource management practices on TQM: an ISM-DEMATEL approach

PurposeThe theory-building around the quality of human resources has received extensive attention in recent years. Numerous quantitative studies discuss and test theories related to total quality management and human resource linkages. The study aims to understand interlinkages of quality and human...

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Bibliographic Details
Published in:TQM journal 2022-01, Vol.34 (1), p.199-228
Main Authors: Pandey, Priyanka, Agrawal, Nishant, Saharan, Teena, Raut, Rakesh D
Format: Article
Language:English
Subjects:
Absenteeism
Brand loyalty
Careers
Corporate culture
Customer satisfaction
Employee involvement
Employment
Hiring
Human resource management
Job openings
Job satisfaction
Leadership
Methodology
Modelling
Performance appraisal
Productivity
Professional development
Profits
Quality improvement
Quality management
Research methodology
Succession planning
Talent management
Total quality
Total quality management
Workforce
Workforce planning
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Summary:PurposeThe theory-building around the quality of human resources has received extensive attention in recent years. Numerous quantitative studies discuss and test theories related to total quality management and human resource linkages. The study aims to understand interlinkages of quality and human resources using Interpretative Structural Modeling (ISM) methodology and DEMATEL.Design/methodology/approachThis paper uses ISM methodology to examine the interrelationship between the identified variables and the DEMATEL approach to find cause–effect relationships. An integrated approach helps managers for better total quality management (TQM) implementation. This study further extended using Total Interpretative Structural Modeling (TISM).FindingsThe integrated approach of ISM and DEMATEL shows that leadership development, hiring process and training development become most important for TQM implementation. The outcome of ISM shows customer satisfaction and corporate image are depending on other practices, where DEMATEL analysis revealed that eight practices cause and remaining are effective practices.Originality/valueThis research's integrated approach helps the firm identify essential practices, and further interdependency can be developed from cause and effect analysis. The study also provided a novel approach to implementing TQM practices.
ISSN:1754-2731
1754-274X
DOI:10.1108/TQM-03-2021-0095