How Student Information System Influence Students' Trust and Satisfaction Towards the University?: An Empirical Study in a Multicultural Environment

The Student Information System (SIS) has increasingly gained popularity among universities for various reasons. However, evaluating student's trust and satisfaction of the system are not fully investigated. In this research, a sample of 634 students participated in the study from Cyprus Interna...

Full description

Saved in:
Bibliographic Details
Published in:IEEE access 2019, Vol.7, p.111778-111789
Main Authors: Ismail, Mustapha, Celebi, Erbug, Nadiri, Halil
Format: Article
Language:English
Subjects:
Colleges & universities
Education
Empirical analysis
Image quality
Information management
Information systems
Mathematical model
Multivariate statistical analysis
Portals
satisfaction
Schedules
Structural equation modeling
Student information system
Students
Tam II
Task analysis
Technology Acceptance Model
Technology utilization
trust
university
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The Student Information System (SIS) has increasingly gained popularity among universities for various reasons. However, evaluating student's trust and satisfaction of the system are not fully investigated. In this research, a sample of 634 students participated in the study from Cyprus International University, Cyprus. The Structural Equation Modelling (SEM) technique was employed with AMOS 23 software to identify the trust and satisfaction of students' SIS usage. The study model, which include subjective norm, image, output quality, result demonstrability, perceived usefulness, perceived ease of use, trust and satisfaction, was developed based on extended Technology Acceptance Model (TAM II). Results obtained from the analysis indicated that image, output quality, result demonstrability and perceived ease of use had a significant impact on perceived usefulness. Trust was found to be significantly correlated with satisfaction; however, subjective norm, Perceived usefulness and perceived ease of use did not have a significant influence on satisfaction. Furthermore, the finding confirmed that several constructs in the TAM II that were important in previous studies were not significant in the SIS. The students' behavior aspects are essential for the effective use of the system. It provides valuable information for university management in understanding the challenges of student's trust and satisfaction about SIS usage.
ISSN:2169-3536
2169-3536
DOI:10.1109/ACCESS.2019.2934782