Harnessing Web 2.0 for ERP Implementations

• Published in: IEEE software 2016, p.1-1
• Main Authors: Wu, Harris, Cao, Lan
• Format: Article
• Language: English
• Subjects: Costs; D.2 Software Engineering; D.2.17.b Code design; D.2.18 Software Engineering Process; D.2.18.c Process measurement; D.2.18.e Software process models; D.2.2.c Distributed/Internet based software engineering tools and techniques; D.2.4.d Formal methods; D.2.5.k Testing strategies; D.2.8 Metrics/Measurement; D.2.8.c Process metrics; D.2.9 Management; D.2.9.e Organizational management and coordination; D.2.9.h Productivity; Enterprise resource planning; H.5.3.b Collaborative computing; Information technology; Open source software; Packaging; Programming; Prototypes; Software packages; Software prototyping; USA Councils
• ISSN: 0740-7459; 1937-4194
• DOI: 10.1109/MS.2009.148

ERP implementations cost billions of dollars annually in United States alone. This article describes how Web 2.0 may be used to reduce the cost, improve the quality and lower the risk of ERP implementations. Challenges and requirements for a web 2.0 knowledge repository system are gathered from ERP implementation communities through a case study. To fulfill these requirements, the article presents EPICS, a web 2.0 system that supports knowledge reuse in ERP implementations. A prototype is built upon a number of popular open source software packages. Prototype deployment at a real-world ERP community shows promising results. Besides cost savings, interesting business models emerge as a result of the deployment.