EXPLORING THE NEXUS: WORK-LIFE QUALITY, EMPLOYEE SATISFACTION, AND PERFORMANCE IN THE HOSPITALITY SECTOR

• Published in: Journal of Business & Economic Analysis 2023-08, Vol.6 (2), p.227-251
• Main Author: NAIR, GIRISH K.
• Format: Article
• Language: English
• Subjects: employee performance; hospitality industry; job satisfaction; life satisfaction; Quality of work life; service enhancement
• ISSN: 2737-5668; 2618-0324
• DOI: 10.1142/S2737566823500135

The purpose of this research is to plug the research gap in the literature that lies in the association of quality of work life (QWL) and employee performance (EMP) in general, and hospitality industry. So, the research tries to develop and test a theoretical model to address the direct and indirect impact of QWL on EMP with job satisfaction (JSF) and life satisfaction (LSF) as the mediating variables. The research gap identified through the literature review was that there was no empirical study that explored this nexus. The research methodology uses interpretivist paradigm using structural equation modeling (SEM) to test the 10 hypotheses with a sample size of 206 middle-level managers chosen from 22 five-star hotels. Results indicated that QWL had positive significant relationship on JSF, LSF and EMP. LSF had a positive and significant relationship with EMP ( β = 0 . 6 0 ; t = 1 4 . 3 3 ; alpha < 0 . 0 1 ), the QWL also had a significant and positive relationship with the LFS in the hospitality industry ( β = 0 . 3 ; t = 3 . 9 4 ; alpha < 0 . 0 1 ), JFS and LSF had positive and significant relationship in hospitality industry ( β = 0 . 4 6 ; t = 6 . 7 4 ; alpha < 0 . 0 1 ), QWL had a positive and significant relationship with EMP ( β = 0 . 2 7 ; t = 3 . 2 3 ; alpha < 0 . 0 1 ), but JSF had no significant relationship with EMP. The indirect relationship has revealed that JSF mediates a significant positive relationship between QWL and life satisfaction.