Do usability evaluators do what we think usability evaluators do?

In this paper, I review the findings of ongoing research in usability and user experience analysis. In particular, I first discuss how real designers and usability evaluators in their own workplaces use findings from usability testing to drive design decisions within a decision-making space. Second,...

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Bibliographic Details
Published in:Communication design quarterly review 2012-03, Vol.13 (1), p.9-13
Main Author: Friess, Erin
Format: Article
Language:English
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Summary:In this paper, I review the findings of ongoing research in usability and user experience analysis. In particular, I first discuss how real designers and usability evaluators in their own workplaces use findings from usability testing to drive design decisions within a decision-making space. Second, I investigate how designers and evaluators consciously or unconsciously alter raw usability findings when they develop their recommendations. Finally, I explore what these findings might mean for usability education. Ultimately, I ask if these usability evaluators and designers do what we think usability evaluators and designers should be doing.
ISSN:2166-1200
DOI:10.1145/2424837.2424838