An Outsourcing Model for Alert Analysis in a Cybersecurity Operations Center

• Published in: ACM transactions on the web 2020-02, Vol.14 (1), p.2-22
• Main Authors: Shah, Ankit, Ganesan, Rajesh, Jajodia, Sushil, Cam, Hasan
• Format: Article
• Language: English
• ISSN: 1559-1131; 1559-114X
• DOI: 10.1145/3372498

A typical Cybersecurity Operations Center (CSOC) is a service organization. It hires and trains analysts, whose task is to perform analysis of alerts that were generated while monitoring the client’s networks. Due to ever-increasing financial and infrastructure burden on a CSOC driven by the rapidly growing demand for security services, it would become prohibitively expensive to continually expand the size of a CSOC to meet the demands in the future. An alternative solution is to outsource the alert analysis process to on-demand analysts, to provide scalable CSOC service to its clients with features, such as (1) higher throughput, (2) higher quality, and (3) more economical service than the current in-house service. The current outsourcing model is not cost effective and an exact optimization model is computationally inefficient. This article presents a novel two-step sequential mixed integer programming optimization method that is used in the development of a new decision-support business model for outsourcing the alert analysis process. It is demonstrated that through this model, a CSOC can effectively deliver its alert management services with the above-mentioned features. Results indicate that the model is scalable, computationally viable, real-time implementable, and can deliver CSOC services that meet the service-level agreement (SLA) between the CSOC and its client. In addition, the article provides valuable insights into the cost of operating the new business process outsourcing model for cybersecurity services.