A Support Worker Perspective on Use of New Technologies by People with Intellectual Disabilities

• Published in: ACM transactions on accessible computing 2022-09, Vol.15 (3), p.1-21, Article 21
• Main Authors: Balasuriya, Saminda Sundeepa, Sitbon, Laurianne, Brereton, Margot
• Format: Article
• Language: English
• Subjects: Accessibility design and evaluation methods; Human-centered computing
• ISSN: 1936-7228; 1936-7236
• DOI: 10.1145/3523058

People with intellectual disability access innovative technologies in disability community centres in Australia, under the guidance of support workers. This article investigates the perspectives of 15 support workers and 5 managers across four community centres on the introduction and use of technology like tablets, video games, 3D printing, virtual reality, and social robots. They had diverse views on who is responsible for facilitating, embedding, and shaping technology for learning life skills and socializing. We found technology use to be driven by facilitator's knowledge (pre-existing, observed, or trained), interests, the value they place on the interactions afforded by the technology, and organization values. We discuss how future designs can emphasise communities of users while empowering individuals to achieve their goals. We suggest co-design strategies for assistive technology that involve support workers in the dual roles of proxy and co-user. We finally discuss how broader organisational factors can influence appropriation and use.