Classification of Hospitality Enterprises as a Course of State Regulation of the Quality of Hospitality Services in the Russian Federation: Prospects and Challenges

• Published in: ECS transactions 2022-04, Vol.107 (1), p.18559-18567
• Main Authors: Pavlovna, Rozanova Tatyana, Igorevna, Kosheleva Anna, Vladimirovna, Tarasenko Elvira
• Format: Article
• Language: English
• ISSN: 1938-5862; 1938-6737
• DOI: 10.1149/10701.18559ecst

The article improve the ways of developing a classification system for hotel enterprises in the Russian Federation and the analysis of the results of its implementation. The relevance of the research is confirmed by the high role of instruments of state regulation of the hotel sector in terms of quality improving in hospitality. The authors put forward the hypothesis that the main goal of mandatory classification of hotel enterprises in the Russian Federation as a direction of state regulation of hotel services quality will be achieved if the quality is ensured by three main components: quality management system, material and technical base and qualified personnel. Methods and materials used in the work include analytical approaches of systemic, retrospective, expert analysis and sociological research. According to the results of the study of the totality of hotel enterprises that have passed the classification procedure, it is concluded that there is a comprehensive approach lack to this procedure on the part of the management of hotel enterprises, competent distribution of tasks and setting clear deadlines for the implementation of measures not only to update the material and technical base for compliance with the declared category, but also to introduce appropriate service processes, their operational management system and timely and regular staff training. The authors give recommendations for developing an effective model of hotel administration, which will help to solve the identified problems, including those based on the existing legal regulations.