Managing Identity Conflicts in Organizations: A Case Study of One Welfare Nonprofit Organization

How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manag...

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Bibliographic Details
Published in:Nonprofit and voluntary sector quarterly 2016-08, Vol.45 (4), p.669-687
Main Authors: Chenhall, Robert H., Hall, Matthew, Smith, David
Format: Article
Language:English
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Summary:How nonprofit organizations manage multiple and conflicting identities is not well understood. In a case study of a nonprofit welfare organization, we use Pratt and Foreman’s (2000) framework of identity management responses to illuminate different ways that nonprofit organizations can seek to manage and potentially resolve identity conflicts. We focus on the actual practices nonprofit organizations use to manage multiple identities and, in particular, reveal the important role of organizational routines and artifacts in facilitating or constraining particular identity management responses.
ISSN:0899-7640
1552-7395
DOI:10.1177/0899764015597785