Managing Infrastructure Performance: An Empirical Study on the Use of Performance Management Systems in Two Network Industries

Many governments use Performance Measurement Systems (PMSs) to measure vulnerabilities in network industries and to manage the processes aimed at reducing these vulnerabilities. We focus on two important aspects of vulnerability: interruption of supply for the Dutch electricity industry and punctual...

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Bibliographic Details
Published in:Competition and regulation in network industries 2008-03, Vol.9 (1), p.75-91
Main Authors: de Bruijn, Hans, de Bruijne, Mark, Steenhuisen, Bauke
Format: Article
Language:English
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Summary:Many governments use Performance Measurement Systems (PMSs) to measure vulnerabilities in network industries and to manage the processes aimed at reducing these vulnerabilities. We focus on two important aspects of vulnerability: interruption of supply for the Dutch electricity industry and punctuality in the Dutch railway industry. First, we describe the design of the PMSs in both industries. Next, we confront the characteristics of these PMSs with the underlying complexity of the operational service in both sectors. Further, we describe the positive and perverse effects of the PMSs in action. Finally, we interpret our findings with a number of theoretical notions.
ISSN:1783-5917
2399-2956
DOI:10.1177/178359170800900104