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Identifying the Dimensions of the Guest's Hotel Experience
This article identifies the underlying dimensions of a guest's hotel experience, using data from a web-based survey of guests at a midwestern hotel and conference center. This study finds that the dimensions obtained in exploratory factor analysis can be replicated by confirmatory factor analys...
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| Published in: | Cornell hospitality quarterly 2009-02, Vol.50 (1), p.44-55 |
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| Main Authors: | , , , |
| Format: | Article |
| Language: | English |
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| cited_by | cdi_FETCH-LOGICAL-c309t-1f35a399d251e48cd4a96dcdc95fb2524bc086dd9e49ea8dc61a5bb46f0a578d3 |
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| cites | cdi_FETCH-LOGICAL-c309t-1f35a399d251e48cd4a96dcdc95fb2524bc086dd9e49ea8dc61a5bb46f0a578d3 |
| container_end_page | 55 |
| container_issue | 1 |
| container_start_page | 44 |
| container_title | Cornell hospitality quarterly |
| container_volume | 50 |
| creator | Knutson, Bonnie J. Beck, Jeffrey A. Kim, Seunghyun Cha, Jaemin |
| description | This article identifies the underlying dimensions of a guest's hotel experience, using data from a web-based survey of guests at a midwestern hotel and conference center. This study finds that the dimensions obtained in exploratory factor analysis can be replicated by confirmatory factor analysis with the same data set. These scale-development procedures result in an eighteen-item index consisting of four factors: environment, accessibility, driving benefit, and incentive. This four-factor structure of Hotel Experience Index also shows evidence of both convergent and discriminant validity. |
| doi_str_mv | 10.1177/1938965508326305 |
| format | article |
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| fulltext | fulltext |
| identifier | ISSN: 1938-9655 |
| ispartof | Cornell hospitality quarterly, 2009-02, Vol.50 (1), p.44-55 |
| issn | 1938-9655 1938-9663 |
| language | eng |
| recordid | cdi_crossref_primary_10_1177_1938965508326305 |
| source | Sage Journals Online |
| subjects | Beds Discriminant analysis Hospitality industry Hotels & motels Validation studies |
| title | Identifying the Dimensions of the Guest's Hotel Experience |
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