Customer Service Skill Development for Students With Autism Spectrum Disorder Using Video Modeling

Preparing secondary students with autism spectrum disorder (ASD) for a variety of potential professions is important to enhance their postsecondary employment outcomes. This article provides step-by-step guidelines for practitioners to use video modeling interventions to develop the customer service...

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Bibliographic Details
Published in:Career development and transition for exceptional individuals 2019-11, Vol.42 (4), p.246-252
Main Authors: Bross, Leslie Ann, Zane, Thomas L., Kellems, Ryan O.
Format: Article
Language:English
Subjects:
Autism
Customer services
Employees
Evidence Based Practice
Expectation
Film Production
Guidelines
Helping Relationship
Informed Consent
Job Skills
Job Training
Modeling (Psychology)
Pervasive Developmental Disorders
Planning
Program Implementation
Progress Monitoring
Scripts
Secondary School Students
Skill Development
Task Analysis
Video Technology
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Summary:Preparing secondary students with autism spectrum disorder (ASD) for a variety of potential professions is important to enhance their postsecondary employment outcomes. This article provides step-by-step guidelines for practitioners to use video modeling interventions to develop the customer service skills of students with ASD who are employed or participating in employment experiences in their communities. Video modeling is an evidence-based practice for learners with ASD that can be used as a viable workplace support.
ISSN:2165-1434
2165-1442
DOI:10.1177/2165143418794626