ChatGPT as the Ultimate Travel Buddy or Research Assistant: A Study on Perceived Attitudes and Usability

The purpose of this study was to investigate participants’ perceived attitudes and usability with OpenAI’s ChatGPT AI chatbot. Participants were asked to watch screen recorded videos of a researcher exploring the AI’s ability to create a quantum mechanics experiment and to plan a trip to New York Ci...

Full description

Saved in:
Bibliographic Details
Published in:Proceedings of the Human Factors and Ergonomics Society Annual Meeting 2023-09, Vol.67 (1), p.459-464
Main Authors: Flores-Cruz, Gabriela, Hinkle, Sean D., Roque, Nelson A., Mouloua, Mustapha
Format: Article
Language:English
Citations: Items that this one cites
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:The purpose of this study was to investigate participants’ perceived attitudes and usability with OpenAI’s ChatGPT AI chatbot. Participants were asked to watch screen recorded videos of a researcher exploring the AI’s ability to create a quantum mechanics experiment and to plan a trip to New York City. Thirty percent of participants had previously used the AI before the study. Attitudes towards the AI were in the middle of the scale, and prior use did not affect these attitudes. Additionally, ratings on usability were higher for planning a trip compared to creating an experiment, but no differences were found depending on prior use. Future research should examine attitudes and usability when participants interact with the AI chatbot directly in different scenarios. The study also emphasizes the need to examine the potential effects of AI on user experience, and safety, given the prevalence of ChatGPT in the general population.
ISSN:1071-1813
2169-5067
DOI:10.1177/21695067231193678