Improving Patient Safety through User-Centered Healthcare Background Check System Design

The Michigan Workforce Background Check (MWBC) system is a cost-effective, usable web application for conducting employability screenings for healthcare workers in long-term care settings. This system is an exemplar for demonstrating how a user-centered design process facilitated the flow of critica...

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Bibliographic Details
Published in:Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare 2013-06, Vol.2 (1), p.21-26
Main Authors: Swierenga, Sarah J., Abujarad, Fuad, Dennis, Toni A., Post, Lori A.
Format: Article
Language:English
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Summary:The Michigan Workforce Background Check (MWBC) system is a cost-effective, usable web application for conducting employability screenings for healthcare workers in long-term care settings. This system is an exemplar for demonstrating how a user-centered design process facilitated the flow of critical information, improved applicant data accuracy, and improved patient safety by eliminating access by known abusers and criminals to vulnerable adults in long-term care settings. The redesigned system 1) increases the efficiency in the background check process, 2) collects more accurate and comprehensive applicant data, and 3) ultimately improves patient safety by quickly identifying unfit workers.
ISSN:2327-8579
2327-8595
2327-8595
DOI:10.1177/2327857913021005