Cognitive Usability Evaluation of Electronic Health Record Systems (CUE-E)

This project’s purpose was to develop cognitively-focused usability evaluation methods for electronic health records (EHRs). This research involved developing a conceptual framework for evaluating EHR usability in terms of clinical cognition and operationalizing the framework in the form of two nove...

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Bibliographic Details
Published in:Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare 2019-09, Vol.8 (1), p.13-17
Main Authors: Pfaff, Mark S., Anganes, Amanda, Eris, Ozgur, Prior, Aileen, Ward, Merry, Nebeker, Jonathan
Format: Article
Language:English
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Summary:This project’s purpose was to develop cognitively-focused usability evaluation methods for electronic health records (EHRs). This research involved developing a conceptual framework for evaluating EHR usability in terms of clinical cognition and operationalizing the framework in the form of two novel EHR usability evaluation methods. The two evaluation methods - one observational and one lab-based - are described in a suite of protocol materials and recommendations for EHR evaluation and design. This resulting body of work is referred to as CUE-E: Cognitive Usability Evaluation - EHR. This paper describes the process behind the development of the CUE-E evaluation methods, summarizes the use of both, and discusses directions for future work. The two CUE-E evaluation methods are currently ready for pilot applications to assess their reliability and validity and identify opportunities for further improvement.
ISSN:2327-8595
2327-8595
DOI:10.1177/2327857919081003