Computer-Mediated Peer Support of Consultation: Case Description and Evaluation

In this article we describe the design, implementation, and outcomes of a computer-mediated peer support group. Four school psychologists used an enhanced version of electronic mail (e-mail) referred to as groupware. The purpose of the e-mail messages was to provide two of the school psychologists w...

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Bibliographic Details
Published in:Journal of educational and psychological consultation 1997-03, Vol.8 (1), p.75-90
Main Authors: Kruger, Louis J., Struzziero, Joan
Format: Article
Language:English
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Summary:In this article we describe the design, implementation, and outcomes of a computer-mediated peer support group. Four school psychologists used an enhanced version of electronic mail (e-mail) referred to as groupware. The purpose of the e-mail messages was to provide two of the school psychologists with support in regard to their consultations with teachers. During the 15-week project, the school psychologists exchanged 65 e-mail messages. Their perceptions of the learning and social outcomes of the group were assessed. The school psychologists indicated that the majority of the messages contributed to their becoming more knowledgeable about consultation and knowing what support to offer the other school psychologists. Overall, the computer-mediated group experience seemed to meet or exceed the school psychologists' preproject high expectations in regard to learning about classroom-based interventions and receiving social support. Moreover, they also perceived their computer-mediated group to be highly cohesive.
ISSN:1047-4412
1532-768X
DOI:10.1207/s1532768xjepc0801_4