Norms-based simulation for personalized service provision

User interfaces have the primary role of enabling access to information meeting individual users' needs. However, the user-systems interaction is still rigid, especially in support of complex environments where various types of users are involved. Among the approaches for improving user interfa...

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Bibliographic Details
Published in:Semiotica 2009-06, Vol.2009 (175), p.403-428
Main Authors: Bonacin, Rodrigo, Baranauskas, M. Cecília C., Liu, Kecheng, Sun, Lily
Format: Article
Language:English
Subjects:
norms
personalized service provision
social simulation
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Summary:User interfaces have the primary role of enabling access to information meeting individual users' needs. However, the user-systems interaction is still rigid, especially in support of complex environments where various types of users are involved. Among the approaches for improving user interface agility, we present a normative approach to the design interfaces of web applications, which allow delivering users personalized services according to parameters extracted from the simulation of norms in the social context. A case study in an e-Government context is used to illustrate the implications of the approach.
ISSN:0037-1998
1613-3692
DOI:10.1515/semi.2009.055